General terms and conditions

These general terms and conditions (GTC) govern all purchases made through the online shop operated by YouFixIt (“we”, “us”), Switzerland. By placing an order you accept these terms in the version valid at the time of the order. Different terms of the customer do not apply unless we have agreed to them in writing.

The products shown in the shop are an invitation to order, not a binding offer. By submitting an order you make a binding offer to buy the products in your cart.

You receive an automatic order confirmation by email. The contract is concluded when we confirm the order or dispatch the goods. We may decline orders, for example if a product is no longer available or prices were shown in obvious error; any amount already paid is refunded in full.

Compatibility information is given carefully for each part. Please check your exact device model before ordering; our team will help if you are unsure.

All prices are in Swiss francs (CHF) and include the statutory Swiss VAT (currently 8.1%). Shipping costs are shown separately in the cart and at checkout before you place the order. The price shown at the time of the order applies.

The following payment methods are currently available:

• Cash on delivery

Details are described in our payment methods. For online payments the order is only processed once the payment provider has confirmed the payment.

We deliver to Switzerland and Liechtenstein. Delivery times, methods and costs are described in our shipping policy. Partial deliveries are possible where this is reasonable for you. If a product turns out to be unavailable after the order, we inform you immediately and refund any amount already paid.

The goods remain our property until they have been paid in full.

Swiss law does not provide a statutory right of withdrawal for online purchases. We nevertheless accept returns of unused items in their original packaging within 14 days of delivery as described in our returns policy.

Statutory warranty rights under Art. 197 ff. of the Swiss Code of Obligations (CO) apply. For consumers the limitation period is 2 years for new items and 1 year for used, pulled or refurbished items, starting on delivery.

Please inspect the goods on receipt and report visible defects to us promptly. Defects that appear later must be reported as soon as they are discovered.

If an item is defective we will, at our option, repair or replace it; if this is not possible you may withdraw from the purchase or receive a price reduction.

The warranty does not cover damage caused by incorrect installation, mechanical damage, liquid damage, improper use or normal wear. Installing spare parts requires technical skill; please follow the device manufacturer’s instructions or have the repair carried out by a professional.

We are liable for damage caused intentionally or through gross negligence. Liability for slight negligence and for indirect or consequential damage, including data loss on devices, is excluded to the extent permitted by law. Mandatory liability under the Swiss Product Liability Act remains unaffected. Please back up your device before any repair.

We process personal data in accordance with our privacy policy.

These terms and all contracts are governed by Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is Bern, Switzerland. Consumers may also bring proceedings at their place of residence; mandatory places of jurisdiction remain reserved.

Questions about these terms: youfixit@reptechnic.ch.